Christmas Tree Warranty
ARTIFICIAL CHRISTMAS TREES
Seasonal Concepts, SeasonalConceptsOnline.com and its affiliates warrants the original purchaser against the defects in material or workmanship for a period of 5 seasons based on the following pro-rated schedule:
1st Season of Ownership……………………………100% of Original Purchase Price
2nd Season of Ownership…………………………….70% of Original Purchase Price
3rd-5th Season of Ownership………………………..30% of Original Purchase Price
This warranty excludes trees under 4 feet tall and excludes flocked and white trees for discoloration.
The seller will repair or replace at their option the defective item or parts. Repair or replacement may not be exact, and manufacturer’s acceptable replacement part(s) may be used at our option.
The limited warranty does not cover damage resulting from accident, misuse, abuse, negligence, normal wear or outdoor use. This does not cover discoloration and warranty is valid only in the United States.
Store your tree in a cool, dry place away from moisture.
The defective part of the tree must be shipped pre-paid to our service center for replacement or repair. We will pay shipping charge both ways the first year of ownership.
The incandescent lights on a pre-lit tree are warranted for one season. The average lamp life is 1500 hours. If a lamp burns out, you must replace it at once. Failure to replace a burned-out lamp will result in a shorter lifespan for the remaining lights. Failure to timely replace burned out lights or misuse of this product will void the warranty. Keep away from heat and moisture. We will repair or replace a defective part(s) through our Service Center at our option.
The LED lights on a pre-lit tree are warranted for two seasons. The average life of a diode is 20,000 hours. Warranty does not include burned out diodes or individual failures. Diodes are non-replaceable.
To Obtain Service:
Call our Customer Service Department at 1-877-230-3419. Hours are Monday-Friday 10am-5pm CST. Voice mail messages may be left 24 hours a day. Please include your name, address, and a phone number where you can be reached, and we will return your call the next business day. You may also reach us by email 24/7 us at firstname.lastname@example.org.
A copy of your original sales receipt containing the SKU number, purchase price and date of purchase must accompany any request for repair, replacement or parts.
Thank you for purchasing a tree from Seasonal Concepts or SeasonalConceptsOnline.com. It is our intention to provide you and your family with one of the finest artificial Christmas trees available. We hope you’ll enjoy it for years to come.
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