For any questions please email Customer Service firstname.lastname@example.org. Seasonal Concepts ships only with the Continental United State. We do not ship internationally at this time. All shipping date are only estimated and are subject to change based on availability. Once the products ships, an email will be sent with the tracking number and you will be able to track your order via 3rdparty carrier. Delivery times may change based on carrier availability and customer address. Carriers shall be selected at the discretion of Seasonalconceptsonline to meet posted shipping rates and delivery times. Shipping charges are non-refundable.
- UPS/FedEx- This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using the UPS/FedEx tracking numbers using UPS.com or FedEx.com
- Freight Delivery-Freight delivery is made for items with size and/or weight too large for small package carriers. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped on the driveway of the house (CURBSIDE) and it will be your responsibility to move the items into your desired location. Once an order is out for shipment (picked up by a freight company and out for delivery), the customer is subject to a 15% Freight Cancellation Fee if the order is cancelled. The customer is responsible for inspecting packaging and products upon delivery. If upon inspection there are damages, you may choose to accept or refuse the entire delivery (partial delivery is not accepted). If you choose to accept the delivery, be sure to document on delivery receipt or Bill of Lading any damaged products. Photos also make for good documentation to prove unsatisfactory delivery. If the customer elects to refuse delivery, please note “REFUSED DUE TO DAMAGE” on the receipt and all products will be returned to shipper. Please call Customer Service at 877-230-3419 for damage resolution assistance. If delivery is accepted and signed by customer with no notes of damages, customer is responsible for future claims.
- Signature Required- Freight deliveries that are larger than UPS/FedEx parcel and require a delivery appointment will require a signature at the time of delivery.Signatures ensure that your freight has been inspected and allows for any exceptions to be noted on the delivery receipt with the carrier
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